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Return Policy

   

All returns require a return authorization number (RA#), and it must be written clearly on the front of the package.  You can obtain and RA# only by e-mail at gear@gearmusic.net  We will not accept any return without an RA#.  Gear Music will only issue an RA# within 7 days of receiving your product, and are subject to a minimum 25% restocking fee.  Defective merchandise will be replaced will only be replaced by the same item.  Items must be postmarked no later than three (3) business days after an RA# is issued.  The freight charges will be deducted on top the restocking charge, and actual freight charges will be deducted from orders qualifying for “free” shipping.  This applies to online orders that are shipped.  If you choose to pick up your order in person you have the opportunity to inspect and play your instrument and the 25% restocking fee will not apply under normal circumstances.

Returns must contain all original packaging, components, manuals and warranty cards and must be properly packed for shipping.  We will inspect all returns for signs of abuse and wear and additional charges may apply.

There are no returns on special order, non-stock, discontinued or clearance items, software, earphones, books, compact discs, DVDs, harmonicas, pitch pipes, any instrument that comes in contact with your mouth, tubes, fuses, used or opened strings, drum sticks, drum heads, cartridges, picks, or clothing.

Gear Music does not offer cash refunds.  You will be refunded using the same credit card as the original purchase.  Other means of payment will be paid using a Gear Music cheque. 

Gear Music does not offer warranties on any products.  All warranties offered are the responsibility of the manufacturer.

Some instruments and products require assembly or maintenance and adjustments.  Do not attempt to repair or alter any products beyond their intended specifications.

This policy was last updated on October 25, 2013.


 

Thank you for visiting Oakville's Best Musical Instrument Store and Canadian Online Music Store. Serving musicians from Oakville, Burlington, Hamilton, Milton and the rest of the Greater Toronto Area (GTA). We specialize in Guitar, Bass, Drums, Keyboards, PA, and Recording sales and service. Your Oakville music store is now a cross Canada online music store for musical equipment, and as an authorized dealer for Fender, Gibson, Epiphone, Gretsch, Yamaha, Roland, Martin, Marshall and more. You know that whether you're in Ontario or anywhere in Canada we can help you find the equipment you need. We also offer Oakville music lessons and have a fantastic Oakville musical instrument repair department.

 

Store Hours: Monday to Thursday 10am-9pm, Friday 10am-8pm, Saturday 10am-6pm

 

Gear Music